Troubleshooting
Welcome to the NatureSwim Troubleshooting Page
We understand that sometimes issues can arise, and we're here to assist you in resolving them.
Below you'll find some common troubleshooting tips to help you address any concerns you may have:
OF
The current being applied to the plates is negligible or non-existent.
This will be the most likely reading when the Oxidiser Current Control is set to minimum or off
d6
The system is in de-gas mode. When the unit reverses polarity approximately every 24 hrs it goes into the de-gas mode (no power to the cell) for 1 hour. This purges the cell before powering up in the opposite polarity.
“Pb”
Possible Cause
The system has detected a lack of water in the oxidiser cell, this could be due to any of the following:
Air in the system. Insufficient water flow.
Calcium build up on plates.
How to fix it
Purge air from the oxidiser and ioniser chambers.
Increase flow rate through the system.
Remove oxidiser cell and clean in 75% water 25% hydrochloric acid solution.
SU
Indicates the unit is in a start-up self-check mode. The start-up mode lasts for 10 seconds during which time the Control Unit checks and monitors the system configuration. If any faults are found these are shown on the display with the appropriate indicator. If no fault is found the output currents ramp up to their preset mode as determined by the Ioniser and Oxidiser Current Controls.
“tP”
Possible Cause
Indicates high operating temperature inside the control unit, the unit will reduce the output or shutdown to prevent damage.
This is most likely caused by obstruction of the ECU air vents.
How to fix it
Clear obstructions from ECU air vents.
Copper level too low
Possible Cause
Low conductivity
Excessive make-up water added due to leak in pool or equipment
Build up of scale on ioniser electrodes
Electrodes worn away
Pool system not running long enough
How to fix it
Refer to operating instructions
Repair leak
Clean ioniser rods and ensure that the chemical balance of pool water is correct.
Replace with new ioniser electrodes.
Refer to operating instructions.
Excessive build up on oxidiser plates
Possible Cause
High calcium content (water hardness) in pool water pH too high
How to fix it
Remove oxidiser cell and clean in 75% water 25% hydrochloric acid solution.
See section 1.1.2 Pool Balance -Adjusting water hardness.
Reduce pH. Refer section 1.1.2.
Oxidiser production too low
Possible Cause
Low conductivity (TDS)
Build up of scale on oxidiser plates
Electrodes worn away
How to fix it
Refer to operating instructions
Remove oxidiser cell and clean in 75% water 25% hydrochloric acid solution.
Replace with new oxidiser electrodes.